With New York's three major airports closed, here are three fast and free ways to keep tabs on the airlines and your flights.
1. Use Twitter. The airlines are trying to keeping passengers informed with the most up-to-date information on Twitter, even if it's simply to say, as JetBlue did today, that it too is waiting to hear from La Guardia Airport about when it plans to reopen. Here are the Twitter handles for the major domestic carriers:
American Airlines: @AmericanAir
Delta: @Delta and @Deltanewsroom
JetBlue: @JetBlue
Southwest: @Southwestair
Spirit: @Spiritairlines
United: @United
US Airways: @USAirways
Virgin America: @VirginAmerica
Also follow government agencies on Twitter:
Department of Homeland Security: @DHSgov
Federal Aviation Administration: @FAAnews
New York City Mayor's Office: @NYCmayorsoffice
Metropolitan Transportation Authority of the State of New York: @MTAinsider
New York City Government: @NYCgov
State Department: @Statedept
It can be helpful to follow the feeds of government officials as well. For instance, Howard Glaser, director of operations for the State of New York and adviser to Governor Andrew M. Cuomo, gets right to the point today: "Hope to partially reopen JFK tomorrow. Runway strewn w debris – including boats." His Twitter handle is @hglaser1.
2. Sign up for text and e-mail flight alerts. You can do this on airline Web sites, and it's often the fastest way to find out about departure times, changes and cancellations. Here, for example, is the page for Virgin America's flight alert program. And this is the one for American Airlines.
Also, sign up here for e-mail and text alerts about delays and AirTrain service interruptions for Kennedy, Newark Liberty and La Guardia Airports courtesy of the Port Authority of New York and New Jersey.
3. To reach a customer service representative as quickly as possible, go to GetHuman.com and type in the name of the airline. That will turn up the best phone number as well as instructions on how to speed through any automated messages.
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